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Kenneth Cole Reviews

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Overall Rating

5.0
9 Reviews
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About Kenneth Cole

Kenneth Cole is a well-known brand that offers a wide range of products. They offer a variety of women's heels and encourage their customers to follow them on social media for the latest style insights, product updates, and influencer content. They also have a newsletter for customers who want to stay updated on their urban uniform.

Their customer service operates from Monday to Friday, 9am to 6pm ET. Customers can check their order status or track an order by signing in to their account and following the tracking link under "Order History". They also offer the option to pre-order items, ensuring customers never miss out on their most-anticipated styles.

Kenneth Cole accepts a number of payment methods for convenience, including credit & debit cards (American Express, Visa, Mastercard, and Discover), PayPal, Afterpay, Amazon Pay, Apple Pay, and Kenneth Cole gift cards. They also ensure the safety and privacy of order information by utilizing SSL, the industry standard for privacy and security certification.

They offer digital gift cards and provide size charts with international conversions on every product page. They collect applicable online sales tax in accordance with local regulations. Customers are notified when their order has shipped..

Kenneth Cole Pros & Cons

Pros of kennethcole.com:

  • Wide Selection: Offers a variety of versatile and timeless products, including high-quality footwear, clothing, and accessories.
  • Reasonable Prices: Competitive pricing with a dedicated sale section for discounts.
  • Payment Plans: Available through AfterPay, making purchases more manageable.
  • Social Responsibility: Partners with Black-owned businesses and donates to The Mental Health Coalition.
  • Free Shipping: Available for orders over $100 within the continental US.
  • User-Friendly Website: Easy navigation and modern interface for a seamless shopping experience.
  • Customer Support: Responsive and helpful customer service team.
  • Fashion-Forward Designs: Keeps up with the latest trends and styles.
  • Quality Craftsmanship: Known for high-quality materials and craftsmanship in all products.

Cons of kennethcole.com:

  • Customer Service Issues: Consumers have reported poor customer service, including unhelpful responses and long wait times for refunds.
  • Inventory Accuracy: There have been complaints about inaccurate inventory information, leading to out-of-stock items being charged for.
  • Quality Concerns: Some customers have experienced poor quality products, such as shoes falling apart quickly.
  • Refund and Return Issues: Consumers have reported difficulties with refunds, including not receiving shipping costs back.
  • High Price Level: Some consumers find the prices to be high, especially considering the quality of the products.

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Kenneth Cole Customer Reviews (9)

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Melissa Metzler
Melissa Metzler
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Feb 15, 2023
Harold Sale
Harold Sale
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Feb 12, 2023
Faye Dostie
Faye Dostie
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Feb 12, 2023
Bryan Hicks
Bryan Hicks
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Feb 11, 2023
Luca May
Luca May
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Feb 11, 2023
Nicholas Mathis
Nicholas Mathis
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Feb 11, 2023
Pjetur Guðgeirsson
Pjetur Guðgeirsson
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Feb 10, 2023
Marina Beyer
Marina Beyer
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Feb 8, 2023
Evelyn Randall
Evelyn Randall
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Feb 8, 2023

Kenneth Cole Customer’s Q&A

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Kenneth Cole Features and Benefits

Key features and benefits of kennethcole.com:

  • Wide selection: Offers a variety of versatile and timeless products, including high-quality footwear, clothing, and accessories.
  • Reasonable prices: Competitive pricing with a dedicated sale section for discounts.
  • Payment plans: Available through AfterPay, making purchases more manageable.
  • Social responsibility: Partners with Black-owned businesses and donates to The Mental Health Coalition.
  • Free shipping: Available for orders over $100 within the continental US.
  • User-friendly website: Easy navigation and modern interface for a seamless shopping experience.
  • Customer support: Responsive and helpful customer service team.
  • Fashion-forward designs: Keeps up with the latest trends and styles.
  • Quality craftsmanship: Known for high-quality materials and craftsmanship in all products.

Kenneth Cole Pricing

Kenneth Cole offers full-price and reg price items, including men's watches and full-price sandals, with a 30-day return policy. The website also provides free shipping on orders over $100.

About kennethcole.com Payment Method?

Kenneth Cole's online store, kennethcole.com, securely accepts a number of payment methods for your convenience. For credit and debit cards, they accept American Express, Visa, Mastercard, and Discover. You can also use PayPal, Afterpay, Amazon Pay or Apple Pay for quicker, easier, secure checkout. They also accept Kenneth Cole gift cards. Please note that this information is accurate as of my last update in 2021, and for the most current information, you should visit the Kenneth Cole website directly.

Kenneth Cole FAQs

FAQ

Kenneth Cole Alternatives

Top 10 alternatives to kennethcole.com:

  1. Perry Ellis: Known for timeless men's suits, classic dress shirts, and designer denim.
  2. Express: Offers the latest trends in women's and men's clothing, including jeans, sweaters, and dresses.
  3. Ralph Lauren: Provides designer clothing and accessories for men, women, kids, and home furnishings.
  4. Men's Wearhouse: Specializes in designer men's clothing with a wide range of styles and sizes.
  5. Aldo Shoes: Focuses on on-trend fashion footwear and accessories at accessible prices.
  6. Gap: Offers a variety of casual clothing for men, women, and children.
  7. Macy's: A department store with a wide selection of clothing, accessories, and home goods.
  8. Kohl's: Provides a range of affordable clothing, shoes, and home products.
  9. J.Crew: Known for classic and preppy clothing for men, women, and children.
  10. Guess: Offers trendy clothing and accessories for men and women.
FAQ

How To Open A Kenneth Cole Account?

To open an account on kennethcole.com, follow these steps:

  1. Visit the website: Go to kennethcole.com.
  2. Click on "Sign In": Located at the top right corner of the homepage.
  3. Select "Create Account": This option will be available on the sign-in page.
  4. Fill in the required information: Provide your name, email address, and password.
  5. Submit the form: Click on the "Create Account" button to complete the process.

Once the account is created, you can log in using your email and password to start shopping.

FAQ

Does Kenneth Cole have a loyalty program?

Yes, Kenneth Cole offers a loyalty program called KCP Rewards. Members can earn points on their purchases and redeem them for discounts on future purchases, as well as access to exclusive sales and events.
FAQ

Does Kenneth Cole offer student discounts?

Yes, Kenneth Cole offers a student discount of 20% off for verified students through the Student Beans program.
FAQ

What is Kenneth Cole's return policy?

Kenneth Cole offers a hassle-free return policy that allows customers to return or exchange products within 30 days of purchase. Products must be in their original condition and accompanied by a valid proof of purchase.
FAQ

Does Kenneth Cole offer free shipping?

Kenneth Cole offers free standard shipping on orders over a certain amount, which may vary depending on the current promotion. The brand also offers express shipping options for an additional fee.
FAQ

What is Kenneth Cole's urban uniform?

Kenneth Cole's urban uniform is a concept rooted in the pursuit of creating essential and simple attire. The brand focuses on essentialism and simplicity, striving to produce modern, versatile, and functional clothing that makes daily dressing effortless. Kenneth Cole himself has been referred to as the master of the urban uniform. He has spoken about the responsibility of dressing millions of people every day and his aim to create a modern urban uniform. This uniform is not just about what's on the body, but also about what's on the mind, reflecting progressive ideas such as women's rights, social justice, and equal rights..

FAQ

How do I return an item to Kenneth Cole?

To return an item to Kenneth Cole, you need to follow these steps:

  1. Kenneth Cole accepts returns of new and unworn merchandise within 30 days of the delivery date. The items should be in pristine condition with product tags attached and in the original packaging.
  2. Returns without a Return Authorization (RA) number will not be accepted. You can start a return process on their website.
  3. They do not provide shipping labels for international orders due to customs regulations.
  4. Shipping and processing costs will be deducted from the total of the refunded amount.
  5. If you receive an item that was damaged upon arrival, immediately call client services at 1-800-KEN-COLE (1-800-536-2653) or email clientservices@kennethcole.com with a clear photo of the damage and your order number.
  6. A refund for your returned items will be credited to the card that was used to make the purchase. Please allow 1-2 billing cycles from the date of return for your account to be credited.

Please note that they do not accept returns or exchanges on "final sale" merchandise. If you have any more questions, it's best to contact their customer service directly.

FAQ

About kennethcole.com Prices and Cost?

Here are some examples of prices for items available on kennethcole.com:

  • Men's Sale: Fleece Terry Jogger is priced at $33.99, down from $49.00. Woven Double-Breasted Peacoat is available for $156.99, reduced from $225.00. The Wellness Smartwatch with Interchangeable Band Set is now $87.50, originally priced at $125.00.
  • Men's Watches: Automatic Skeleton Sport Silicone Strap Watch is priced at $245.00. Diamond Dial Stainless Steel Bracelet Watch is available for $135.00. Kenneth Cole New York Automatic Two-Tone Stainless Steel Watch with Black Leather Strap is priced at $225.00.
  • Kenneth Cole New York Online: Prices range from $99.00 to $249.00. The Memory 3/4 Length Puffer Jacket is priced between $129.99 and $275.00.

Please note that these prices are subject to change and may vary depending on the time of purchase or any ongoing sales or promotions. For the most accurate and up-to-date pricing, please visit the official website..

FAQ

About kennethcole.com Popular Products and Services?

Kenneth Cole offers a variety of products and services. One of the popular products is the Quilted Waffle-Knit Zip Sweater. This is a part of the Kenneth Cole Sport men's collection. It's a classic-fit sportscoat with a ribbed-knit mock neck collar. The sweater provides a comfortable feel with added warmth thanks to its waffle-knit design. It also features a water-repellent quilted shell front to fight the elements. The sweater has a full-zip closure and side zip pockets. It's made of 80% viscose and 20% nylon and is recommended to be dry cleaned only. In terms of services, Kenneth Cole stands behind their products and offers assistance for their customers' purchases. They can be contacted by phone or email for solutions related to their products..

FAQ

What other products does Kenneth Cole offer?

Kenneth Cole offers a wide range of products. These include various types of footwear such as heels, boots, flats, pumps, and sandals. They also offer a selection of watches with different styles and features, including chronograph watches, bracelet watches, mesh strap watches, and leather strap watches. In addition to these, Kenneth Cole also offers clothing items such as coats. Please note that the availability of these products may vary.

FAQ

How do I use Amazon Pay on kennethcole.com?

To use Amazon Pay on kennethcole.com, you can follow these steps:

  1. Shop on kennethcole.com as usual, adding items to your cart.
  2. Proceed to checkout when you're ready.
  3. At checkout, look for the payment methods section.
  4. Choose Amazon Pay as your payment method.
  5. You will be directed to the Amazon Pay site to complete your purchase securely.

Please note that you'll need to have an Amazon account with a valid payment method linked to use Amazon Pay. If you don't see Amazon Pay as an option, it might not be available for your location or the specific items you're purchasing. If this is the case, you might need to use a different payment method.

FAQ

kennethcole.com Return Policy?

Kenneth Cole's Shipping Policy: - They are currently experiencing some delays in shipping out orders. Orders may be delayed up to 2-3 business days. - Different shipping methods are available depending on the items purchased and the location to which the items will be delivered. - Shipping/handling costs are based on the products in your cart, shipping method chosen, and the value of the order. - Free shipping applies to standard ground shipping & handling in the 48 contiguous United States. Free Shipping with a total pre-tax, pre-shipping, post discount merchandise purchase of $100. - If you choose to upgrade your shipping for faster delivery, your order must be received and clear credit authorization by 12 p.m. ET or it will not be processed until the following business day. - Orders may be delayed for up to 48 hours because they reserve the right to verify billing and/or shipping information. - They do not ship to PO Boxes and APO/FPO addresses. - Fragrance can only be shipped within the 48 contiguous United States. Only ground shipping is available. If you have a fragrance item as part of your order, the entire cart is only eligible for ground shipping.

Kenneth Cole's Return Policy: - Items purchased from Kenneth Cole’s online store (kennethcole.com) are eligible for return within 30 days from the date of shipment. - Returns received after 30 days from the shipment date will not be accepted. - Merchandise must be unworn, in the same condition you received it, with all tags attached and all original packaging included. - Footwear must include the original shoebox in its original condition, without postal labels. - Please note that original shipping and handling charges are non-refundable. - Final Sale items may not be returned. - Once a return arrives at their warehouse, it can take 10 to 14 business days to receive, inspect, and process it..

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